Your First Appointment

As  parents, we understand the stress and anxiety that can come with making plans for your child’s unique healthcare needs. Across Health Home Care is dedicated to giving you peace of mind and making this process smooth and comfortable for you and your family.

Below are a series of questions and answers to help set some expectations for your first appointment. If you have a question that is not answered here, please fill out the form at the bottom of the page and a team member will get back to you.

How do I schedule an appointment?

Contact our agency at 972-544-1112 to provide your insurance information. Once staff is confirmed and insurance is verified, we will schedule an initial assessment to be completed in your home.

What will happen when Across Health comes to my home for the first appointment?

When we arrive at your home for the first appointment we will go through the Family Resource Manual including policies, a safety assessment, contact information, consent paperwork, and patient portal. You will orient us with your home, your child, and we will discuss your needs in more detail. The initial visit may last 1-2 hours.

What will my role, as the parent, be during the first appointment?

We will rely on you to orient us to your home and your child. This will ensure we know how to serve you best.

What I should be prepared with for the first appointment?

Please have a list of your child’s current medications with dosage available. 

What will happen after the first appointment?

At the end of the first appointment, we will have ongoing visits scheduled. You will know who your clinicians are and when they will be coming.

When will care for my child begin?

Care for your child will begin once Across Health has received insurance authorization.

What happens if I need to contact someone from Across Health after business hours for a non-emergency?

If you have a non-urgent question, you can call our office during regular business hours. For our nursing patients, we will have a nurse on call 24/7 365 days a year. For our therapy patients, you will have your therapist’s direct phone number and be able to contact them as needed for non-urgent matters.

 

We are not an emergency response team. If you have a medical emergency, please go to the nearest emergency room or dial 911.

What role will my child's physician play?

Across Health will partner with you and your child’s physician on the treatment plan for your child. We will send all care plans to your primary care doctor or your overseeing physician for review and feedback to ensure they are in agreement with the care planned.

How long is a typical visit?

A typical therapy evaluation may take up to 2 hours. Ongoing visits vary but range from 30- to 45-minutes in length.  An initial nursing assessment may take up to 1 hour and ongoing visits depend on approval from insurance company ranging from 8-12 hour shifts. 

What is Across Health’s phone policy for its nursing staff?

Our staff will use their phone or another electronic device to document your child’s electronic health record. We expect them to have those devices readily available. They will also need their phone in the event they have a personal emergency or need to communicate with the office. We do not expect that they will spend a lot of personal time on their phone during their shift.

What is Across Health’s smoking policy for its nursing staff?

We are a non-smoking company. Our expectation for our staff is to always present a clean and professional appearance to clients and the public in general, including as it relates to the odor of tobacco smoke.

Can I leave my child with the nurse?

Yes, you may leave your child at home with the nurse.

Can the nurse drive my child somewhere?

Yes, following receipt of your written consent on the Across Health Home Care Consent for Care and Treatment.

Where does my nurse go during my child's daily activities?

Your nurse will accompany you and your child during their shift to all activities, events, appointments (example: doctor’s appointments, school, church, birthday parties, etc.)

Do I need to cook for the nurse?

You do not need to cook for your nurse, but a dedicated spot in the refrigerator is requested.

What do I need to do to prepare for having a nurse in my home?

Communicate with the nurse your home preferences (for example: bathroom to use, microwave, where to park, etc.). For patients receiving nursing care through the night, a small table lamp or low lighting will assist your nurse in staying focused on care for your child and ensuring your child rests easily through the night.

What should I do with my pets while the nurse is in my home?

For the first visit, please put pets in another room so we may focus on your child. During ongoing visits, the animals may be present as long as they are not a distraction while medical treatment is being provided.

Did We Miss Something? Submit a Question.

We want to make sure you have all of your questions answered and that you feel comfortable with our agency’s caregiver experience, competence, and level of care. If you need an answer to a specific question or situation, we would be happy to answer it for you. Use the form below to send us an email.

Submit a Question

As  parents, we understand the stress and anxiety that can come with making plans for your child’s unique healthcare needs. Across Health Home Care is dedicated to giving you peace of mind and making this process smooth and comfortable for you and your family.

Below are a series of questions and answers to help set some expectations for your first appointment. If you have a question that is not answered here, please fill out the form at the bottom of the page and a team member will get back to you.

How do I schedule an appointment?

Contact our agency at 972-544-1112 to provide your insurance information. Once staff is confirmed and insurance is verified, we will schedule an initial assessment to be completed in your home.

What will happen when Across Health comes to my home for the first appointment?

When we arrive at your home for the first appointment we will go through the Family Resource Manual including policies, a safety assessment, contact information, consent paperwork, and patient portal. You will orient us with your home, your child, and we will discuss your needs in more detail. The initial visit may last 1-2 hours.

What will my role, as the parent, be during the first appointment?

We will rely on you to orient us to your home and your child. This will ensure we know how to serve you best.

What I should be prepared with for the first appointment?

Please have a list of your child’s current medications with dosage available. 

What will happen after the first appointment?

At the end of the first appointment, we will have ongoing visits scheduled. You will know who your clinicians are and when they will be coming.

When will care for my child begin?

Care for your child will begin once Across Health has received insurance authorization.

What happens if I need to contact someone from Across Health after business hours for a non-emergency?

If you have a non-urgent question, you can call our office during regular business hours. For our nursing patients, we will have a nurse on call 24/7 365 days a year. For our therapy patients, you will have your therapist’s direct phone number and be able to contact them as needed for non-urgent matters.

 

We are not an emergency response team. If you have a medical emergency, please go to the nearest emergency room or dial 911.

What role will my child's physician play?

Across Health will partner with you and your child’s physician on the treatment plan for your child. We will send all care plans to your primary care doctor or your overseeing physician for review and feedback to ensure they are in agreement with the care planned.

How long is a typical visit?

A typical therapy evaluation may take up to 2 hours. Ongoing visits vary but range from 30- to 45-minutes in length.  An initial nursing assessment may take up to 1 hour and ongoing visits depend on approval from insurance company ranging from 8-12 hour shifts. 

What is Across Health’s phone policy for its nursing staff?

Our staff will use their phone or another electronic device to document your child’s electronic health record. We expect them to have those devices readily available. They will also need their phone in the event they have a personal emergency or need to communicate with the office. We do not expect that they will spend a lot of personal time on their phone during their shift.

What is Across Health’s smoking policy for its nursing staff?

We are a non-smoking company. Our expectation for our staff is to always present a clean and professional appearance to clients and the public in general, including as it relates to the odor of tobacco smoke.

Can I leave my child with the nurse?

Yes, you may leave your child at home with the nurse.

Can the nurse drive my child somewhere?

Yes, following receipt of your written consent on the Across Health Home Care Consent for Care and Treatment.

Where does my nurse go during my child's daily activities?

Your nurse will accompany you and your child during their shift to all activities, events, appointments (example: doctor’s appointments, school, church, birthday parties, etc.)

Do I need to cook for the nurse?

You do not need to cook for your nurse, but a dedicated spot in the refrigerator is requested.

What do I need to do to prepare for having a nurse in my home?

Communicate with the nurse your home preferences (for example: bathroom to use, microwave, where to park, etc.). For patients receiving nursing care through the night, a small table lamp or low lighting will assist your nurse in staying focused on care for your child and ensuring your child rests easily through the night.

What should I do with my pets while the nurse is in my home?

For the first visit, please put pets in another room so we may focus on your child. During ongoing visits, the animals may be present as long as they are not a distraction while medical treatment is being provided.

Did We Miss Something? Submit a Question.

We want to make sure you have all of your questions answered and that you feel comfortable with our agency’s caregiver experience, competence, and level of care. If you need an answer to a specific question or situation, we would be happy to answer it for you. Use the form below to send us an email.

Submit a Question